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Send a new activation link

Email a new link to a person whose invitation has not been accepted yet, for example because their link expired or never arrived. The previous link stops working.

Who can do it

A tenant administrator or a tenant access administrator, or, on a private-cloud or on-premise deployment, a platform super administrator working inside your tenant under a support session. The request needs the permission to update users.

You can only re-send to someone whose permissions in your tenant you cover. On a SaaS deployment, nobody working inside your tenant under a support-access session can re-send a link.

Before you start

  • The membership must still be PENDING. A person who has accepted has nothing to re-send.
  • Your tenant must be active. While it waits for activation no link exists, and the console offers no re-send: activating the tenant sends the invitation.
  • The link reaches the person by email only. The dialog warns you when your tenant's email delivery is not ready.

Steps

  1. Open Users in the sidebar.
  2. Open the Pending invitations tab. It shows each invitation with when it was added and when its link expires.
  3. On the person's row, select Re-send link.
  4. In Re-send the link, confirm with Re-send link.

What you see when it worked

The console confirms that a new link was sent to the person by email. The person receives a new activation link if they are new to ANKASecure, or a new invitation link if they already have an account; you are never shown the link and cannot tell which one was sent. The row's Link expires moves to the new link's expiry.

If it fails

What you see Cause What to do
The link could not be re-sent, with the reason The membership is no longer PENDING, the person holds permissions you do not, or the service could not record the new link If the person has accepted, nothing is needed. Otherwise ask an administrator who covers the person, or try again later
The row has no Re-send link Your tenant is still waiting for activation Activate the tenant; that sends the invitation
The link could not be re-sent, because the person is completing an assisted recovery They enrol through the code the recovery gave them; no link is sent until that completes Nothing to do; the person finishes their enrolment

Without the console

Surface How
API POST /api/v3/admin/tenants/{tenantId}/users/{userId}/regenerate-activation-token (operation regenerateActivationToken)

The key management CLI and the admin SDK have no command or method for this task.

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